Help & feedback

ChoreCheers is available on the App Store, free to download with optional subscriptions. It is designed for iPhone running iOS 17.6 or later and supports Simplified Chinese and English. An Android version is not available.

Check the email address and spam folder, then retry when the countdown ends. If it still fails, tell us your email provider, the time and any error message. Never share a verification code.

Keep the app and its local data. Check your connection, signed-in account, current household and any pending-sync notice. Do not uninstall as a first troubleshooting step. Tell us when the problem occurred and what is missing.

Ask a household member for an invitation code, request to join from household management, and have an authorized owner handle the request. Labels may differ by version; include the screen name and any message if you need help.

Check the selected household and signed-in account. Each household has its own members and records. Avoid duplicating or deleting records to troubleshoot; contact us if you are unsure where a record belongs.

Favorite slots and daily chore entries are different things. Check the allowances shown in your app version. If recording is blocked, describe the steps and the message on screen.

Changes save automatically. If a sync warning appears, reconnect and retry. Local reminders and remote notifications are separate; availability can vary by app version.

Check iOS notification permissions, Focus, and the app’s category switches, quiet hours and daily limit. Network and system conditions can affect remote notifications. Include the expected time and your app and iOS versions.

Premium uses Apple in-app subscriptions; Apple confirms the price and billing period before purchase. If you paid but access is missing, do not purchase again. Use the original Apple purchase account and the app account associated with that transaction, then choose Restore Purchases on the subscription screen. If access is still missing, share your app version, the time and the on-screen message without full payment details.

Check each character’s unlock and claim requirements. All monthly report themes, including new library additions, are available while Premium is active, but that access is not permanent ownership. Starter and achievement choices let you claim themes to keep after expiry; previously owned permanent themes stay yours. Tapping an external share entry counts even if you cancel; saving locally does not count, and actual publication is not verified. Each report month counts once. Include the character or theme name and the message shown.

Leaving changes household membership. Account deletion involves deleting the account and related data. Read the in-app explanation and make sure data you need is synced or otherwise preserved before proceeding. Contact support if uncertain.

Choose “Feature suggestion” and describe the situation, your current workaround and the outcome you want. Suggestions help guide evaluation, but do not come with a promised release date.

Choose “Bugs & records” and include when it happened, the steps, actual and expected results, and your app and device OS versions. Send optional screenshots by email with your feedback ID, after hiding private information.